Start a case in 5 steps
- Define claim objective and amount.
- Prepare core evidence pack.
- Choose court or request matching.
- Submit and track status in dashboard.
- Join hearing and receive decision.
Help center
Everything needed to start, manage, and resolve arbitration cases with predictable outcomes.
Quick categories
Top questions
8 resultsHow long does a standard case review take?
Most cases are triaged within 24 hours, accepted to review within 2 business days, and get first procedural action in 3-7 days depending on evidence completeness.
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What evidence is mandatory for filing a claim?
You need claim text, party identifiers, proof of obligation (contract/invoice/act), and at least one confirmation artifact (correspondence, payment data, delivery log).
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Can a respondent submit an explanation before the hearing?
Yes. The respondent can upload a position paper, evidence bundle, and settlement proposal before hearing date. Early response usually improves timeline and outcome predictability.
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How does court profile moderation work for owners?
Owner submits a profile version, moderation checks legal fields and transparency markers, then status changes to approved/rejected/changes requested with a moderation note.
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Can we settle the case before final award?
Yes. Parties can submit a settlement draft at any stage. If both sides confirm, the case can be closed with a consent resolution and updated registry status.
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How do we appeal a decision?
Open appeal within the allowed window, include legal basis and specific errors in findings or procedure, attach new admissible evidence, and track status in your dashboard.
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What data is public and what stays private?
Public registry keeps procedural metadata and decision status. Personal data, sensitive documents, and communication logs remain access-scoped to authorized participants.
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How can I escalate a blocked or urgent case?
Submit support request with case ID, exact blocker, and business impact. High-priority incidents are triaged first and receive incident owner assignment.
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Guided playbooks
Respondent playbook
- Review claim timeline immediately.
- Submit written position and evidence.
- Offer settlement if commercially viable.
- Track decision and execution terms.
Court owner moderation flow
- Complete profile fields and categories.
- Submit profile version for review.
- Resolve moderation notes quickly.
- Publish approved profile and monitor queue.
Service levels
Initial triageup to 24h
Validation of completeness and routing.
Moderation / acceptanceup to 2 business days
Procedural checks and status assignment.
First procedural action3-7 days
Depends on evidence quality and party responsiveness.
Support response (high priority)up to 4h
Blocked case, payment issue, or procedural deadline risk.
Support & escalation
Before contacting support
- Include case ID and role.
- Describe blocker in one sentence.
- Attach screenshot or document reference.
Escalation path
- Level 1: standard support queue.
- Level 2: incident owner assignment.
- Level 3: procedural deadline review.